Privacy Policy
​
​​This privacy policy applies to Crab apple holiday cottage, (along with all subsidiaries, affiliates, successors and assigns thereof, referred to hereinafter collectively as "Crab apple holiday cottage", "we", "our" and/or "us"), our websites and services. Crab apple holiday cottage knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly.
​
By visiting this or another Crab apple holiday cottage website displaying this Privacy Policy or a link thereto (a "website", or collectively the "websites"), or by otherwise interacting with Crab apple holiday cottage you agree to accept the practices described in this privacy policy. This privacy policy is further subject to the Crab apple holiday cottage Terms and Conditions related to the Crab apple holiday Cottage services you utilise and/or purchase. For questions on this Privacy policy please contact our team via the contact information found on this website.
​
Crab apple holiday cottage values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.
​
What information is collected
​
We receive and store any information you enter on our websites or give us in any other way, such as via telephone, electronic mail, online or otherwise. For example, this information may be collected when you contact us to make a booking or general enquiry.
​
Contact Information - We collect & retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number and email address, This information may include your full name, mailing address, phone number and email address. Such contact information may be used, for example, to communicate with you when necessary with respect to transactions. Additionally, we may collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our websites.
​
Crab apple holiday cottage is hosted on the wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.coms data storage, databases and the general wix.com applications. They store your data on secure servers behind a firewall.
​
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express & Discover. PCI -DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
​
Cookies
The website uses "cookies" for such purposes as to enhance your browsing experience and to make it easier for you to navigate through the Website. Cookies are text files that are commonly deposited by websites on a users hard drive when the user visits a website. The file identifies a users computer recording the users preferences & other data about the users website visit. We do not extract information about individual users during this process. Your web browser may enable you to disable cookies, this however may effect the function of the website and therefore your experience on our website.
​
Take a look at the table below to see which cookies are placed on Wix sites:
​
Cookie Name Purpose Duration Cookie Type
XSRF-TOKEN Cookie for fraud detection of calls Session Essential
​
hs Security Cookie for Hive (legacy) Session Essential
​
svSession Session Cookie for identification 6 months Essential
​
SSR-caching Performance cookie for rendering 24 hours Essential
​
TS* Cookies for attack detection Session Essential
​
bSession Used for system effectiveness measurement 24 hours Essential
​
fedops.logger.sessionId Tracking session errors & issues (resilience) 12 months Essential
​
_wixAB3|* Cookie for site experiments 6 months Essential
​
server-session-bind Cookie for API protection Session Essential
​
client-session-bind Cookie for API Protection Session Essential
​
How Personal information is used
Our Use - We receive and store any personal information you enter on our websites or give to us voluntarily in any other way and may use it to contact you from time to time. We take steps designed to ensure that only the employees who need access to your personal information to fulfill their employment duties will have access to it. By registering on a website and providing your telephone number, you agree that this action constitutes a purchase, enquiry and or application for purposes of telemarketing laws. Regardless of the fact that your telephoneand/or cell number may be listed with the TPS, you are providing your express written consent to recieve future information about products and services from us. You hereby agree and consent to us contacting you by e-mail, phone, text message, social networks or any other communication that your telecommunications device may be capable of recieving (ie whatsapp).
Electronic mail and SMS -
By providing us with your email address and or wireless telecommunication you are consenting to receiving communications from us electronically and all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We may use your personal information to contact you about the goods or services you have purchased from us, or for other purposes in which you have expressed an interest, such as you have made an enquiry. We may contact you in relation to your stay with us, to provide check in details and further information for your stay, to arrange payment for your booking, to help with any queries or enquiries etc. You may not opt out of these communications, which are not promotional in nature.
Protection of Crab apple holiday cottage and others:
We may release account and other personal information when we are required to do so by law, court order, subpoena or other government or law enforcement authority or regulatory agency, including ICANN, in order to enforce or apply our service agreements in other agreements. Or when we believe in good faith that disclosing the information is necessary , such as protecting the rights, safety or property of Crab apple holiday cottage, our users, or others. We may need to exchange information with other organisations and companies for credit risk reduction, fraud protection etc. Crab apple holiday cottage has no control over and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those that may link to us.
​
How long we keep your data:
​
We do not keep your personal data for any longer than it is necessary in light of the reasons it was first collected and for our obligation under other laws. We may need to keep your information to establish, bring or defend legal claims. We will therefore always keep your personal data for seven years after the date it is no longer necessary for us to hold it. At the end of that period your data will be deleted completely. There may be exceptional circumstances where we have to keep your data for longer, these include but are not limited to:
- where you have exercised your right to have the information where it applies
- where the law requires us to keep your data for longer or delete it sooner
- where a legal claim is in progress
​
Limitation of Liability
​
Crab apple holiday cottage assumes no responsibility or liability with regard to any theft, loss, alteration or mis use of personal or other information lawfully provided by Crab apple holiday cottage to third parties, or in relation to the failure of any third party to abide by this privacy policy or such third party contacting us.
​
You can contact us in relation to this Privacy Policy by emailing fiona@crabappleholidaycottage.co.uk, writing to us at Crab apple holiday cottage, 1 Morton Row, Masham, North Yorkshire HG4 4HR, or telephoning 07732731443.
​
​
​
​
​​
​
​
​
​
​
​